refunds
Refund & Cancellation Policy
Last updated 25 August 2026
Digital service
Elysia Plus is a digital membership that unlocks access instantly after payment. Because access begins immediately, memberships are generally non-refundable once used.
Cancellation
A membership is bought for a fixed period and does not auto-charge you again. You can stop using it at any time; access continues until the period shown in Settings ends.
When we do refund
We refund in full if you were charged twice for the same period, if a payment succeeded but the membership never activated and we cannot fix it, or if you request a refund within 48 hours of purchase and have sent fewer than 20 messages on the paid plan.
Failed or pending payments
If money left your account but the payment failed at the gateway, banks and UPI apps typically reverse it automatically within 5–7 working days. Write to us with the order id if it does not.
Timelines
Approved refunds are initiated within 3 working days and reach the original payment method within 5–7 working days, depending on your bank.
How to ask
Email nevikacura@gmail.com with the registered phone number or email and the order id from Settings. We reply within 2 working days.